Frequently asked questions
Tips and Guides to use the Cachet app
24 articles
- Adding Bolt insurance keyGuide to add BOLT insurance key to Cachet platform
- Why Cachet?How does Cachet differ from other insurance brokers in the market?
- What does user-based insurance mean?
- What conditions do I need to meet to be eligible for insurance for ride-hailing drivers?
- The Green Card - What is it?
- Does Cachet issue a green card?
- Which insurance company policies Cachet mediates?
- Do I have to pay for my Cachet account?
- In which countries can I use Cachet and when do you start?
- How does Cachet differ from a traditional insurance company?
- Why can’t I provide ride-hailing services under my standard motor insurance?
- How does Cachet work?starting with Cachet
- Do I need extra coverage if I have ride-hailing insurance?Overview of coverages from Cachet platform
- Do I need to register my car as a taxi if I want to buy ride-hailing insurance?What permits do I need?
- What if I drive more or less, than I've bought into my insurance policy?How can I change the amount of hours I've bought into the policy?
- What is the maximum vehicle age that can be covered on Cachet platform?There is a limit to the vehicle age that can be covered on Cachet platform
- How to add photos to my CASCO policy?In order to finalize your Casco Insurance you need to provide photos of the vehicle.
- How to change or cancel my insurance policy?
- When exactly does the ride-hailing taxi insurance rate apply?How to evaluate your approximate weekly ride-hailing hours?
- What to do if the monthly payment has failed or I have received a new card?
- How to change personal information in your Cachet profile?What to do if my personal information has changed?
- What happens when I offer ride-hailing services with regular traffic- or casco insurance?Do you need special ride-hailing insurance when driving Bolt, Uber etc?
- How to file a claim in the Cachet app?Filing a claim is easy with Cachet – just a few clicks on your Cachet app and the claim is forwarded to the insurance company immediately.
- Cachet Cash: Simplifying the management of your fundsHow do Cachet Cash and refunds work?