Cachet Help Center

Frequently asked questions

Most frequently asked questions about Cachet and insurance in general

22 articles in this collection
Written by Mark Joa, Joosep Lall and Hedi Mardisoo

Cachet Cash: Simplifying the management of your funds

How do Cachet Cash and refunds work?

Written by Mark Joa
Updated over a week ago

What happens when I offer ride-hailing services with regular traffic- or casco insurance?

Do you need special ride-hailing insurance when driving Bolt, Uber etc?

Written by Joosep Lall
Updated over a week ago

How to file a claim in the Cachet app?

Filing a claim is easy with Cachet – just a few clicks on your Cachet app and the claim is forwarded to the insurance company immediately.

Written by Joosep Lall
Updated over a week ago

How to change personal information in your Cachet profile?

What to do if my personal information has changed?

Written by Joosep Lall
Updated over a week ago

What to do if the monthly payment has failed or I have received a new card?

Written by Joosep Lall
Updated over a week ago

When exactly does the ride-hailing taxi insurance rate apply?

How to evaluate your approximate weekly ride-hailing hours?

Written by Joosep Lall
Updated over a week ago

How to change or cancel my insurance policy?

Written by Joosep Lall
Updated over a week ago

How to add photos to my CASCO policy?

In order to finalize your Casco Insurance you need to provide photos of the vehicle.

Written by Joosep Lall
Updated over a week ago

What is the maximum vehicle age that can be covered on Cachet platform?

There is a limit to the vehicle age that can be covered on Cachet platform

Written by Joosep Lall
Updated over a week ago

What if I drive more or less, than I've bought into my insurance policy?

How can I change the amount of hours I've bought into the policy?

Written by Joosep Lall
Updated over a week ago

Do I need to register my car as a taxi if I want to buy ride-hailing insurance?

What permits do I need?

Written by Joosep Lall
Updated over a week ago

Do I need extra coverage if I have ride-hailing insurance?

Overview of coverages from Cachet platform

Written by Joosep Lall
Updated over a week ago

How does Cachet work?

starting with Cachet

Written by Hedi Mardisoo
Updated over a week ago

Why can’t I provide ride-hailing services under my standard motor insurance?

Written by Hedi Mardisoo
Updated over a week ago

How does Cachet differ from a traditional insurance company?

Written by Hedi Mardisoo
Updated over a week ago

In which countries can I use Cachet and when do you start?

Written by Hedi Mardisoo
Updated over a week ago

Do I have to pay for my Cachet account?

Written by Hedi Mardisoo
Updated over a week ago

Which insurance company policies Cachet mediates?

Written by Joosep Lall
Updated over a week ago

Does Cachet issue a green card?

Written by Hedi Mardisoo
Updated over a week ago

The Green Card - What is it?

Written by Hedi Mardisoo
Updated over a week ago

What does user-based insurance mean?

Written by Hedi Mardisoo
Updated over a week ago

What conditions do I need to meet to be eligible for insurance for ride-hailing drivers?

Written by Hedi Mardisoo
Updated over a week ago