Frequently asked questions

Most frequently asked questions about Cachet and insurance in general

Hedi Mardisoo avatar Joosep Lall avatar M
21 articles in this collection
Written by Hedi Mardisoo, Joosep Lall, and Maria Paron

What happens when I offer ride-hailing services with regular traffic- or casco insurance?

Do you need special ride-hailing insurance when driving Bolt, Uber etc?
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Written by Maria Paron
Updated over a week ago

How to file a claim in the Cachet app?

Filing a claim is easy with Cachet – just a few clicks on your Cachet app and the claim is forwarded to the insurance company immediately.
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Written by Maria Paron
Updated over a week ago

How to change personal information in your Cachet profile?

What to do if my personal information has changed?
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Written by Maria Paron
Updated over a week ago

What to do if the monthly payment has failed or I have received a new card?

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Written by Maria Paron
Updated over a week ago

When exactly does the ride-hailing taxi insurance rate apply?

How to evaluate your approximate weekly ride-hailing hours?
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Written by Maria Paron
Updated over a week ago

How to change or cancel my insurance policy?

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Written by Maria Paron
Updated over a week ago

How to add photos to my CASCO policy?

In order to finalize your Casco Insurance you need to provide photos of the vehicle.
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Written by Maria Paron
Updated over a week ago

What is the maximum vehicle age that can be covered on Cachet platform?

There is a limit to the vehicle age that can be covered on Cachet platform
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Written by Maria Paron
Updated over a week ago

What if I drive more or less, than I've bought into my insurance policy?

How can I change the amount of hours I've bought into the policy?
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Written by Maria Paron
Updated over a week ago

Do I need to register my car as a taxi if I want to buy ride-hailing insurance?

What permits do I need?
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Written by Maria Paron
Updated over a week ago

Do I need extra coverage if I have ride-hailing insurance?

Overview of coverages from Cachet platform
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Written by Maria Paron
Updated over a week ago

How does Cachet work?

starting with Cachet
Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

Why can’t I provide ride-hailing services under my standard motor insurance?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

How does Cachet differ from a traditional insurance company?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

In which countries can I use Cachet and when do you start?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

Do I have to pay for my Cachet account?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

Which insurance company policies Cachet mediates?

Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

Does Cachet issue a green card?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

The Green Card - What is it?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

What does user-based insurance mean?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

What conditions do I need to meet to be eligible for insurance for ride-hailing drivers?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago