Frequently asked questions

Most frequently asked questions about Cachet and insurance in general

Hedi Mardisoo avatar Joosep Lall avatar
21 articles in this collection
Written by Hedi Mardisoo and Joosep Lall

What happens when I offer ride-hailing services with regular traffic- or casco insurance?

Do you need special ride-hailing insurance when driving Bolt, Uber etc?
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

How to file a claim in the Cachet app?

Filing a claim is easy with Cachet – just a few clicks on your Cachet app and the claim is forwarded to the insurance company immediately.
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

How to change personal information in your Cachet profile?

What to do if my personal information has changed?
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

What to do if the monthly payment has failed or I have received a new card?

Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

When exactly does the ride-hailing taxi insurance rate apply?

How to evaluate your approximate weekly ride-hailing hours?
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

How to change or cancel my insurance policy?

Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

How to add photos to my CASCO policy?

In order to finalize your Casco Insurance you need to provide photos of the vehicle.
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

What is the maximum vehicle age that can be covered on Cachet platform?

There is a limit to the vehicle age that can be covered on Cachet platform
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

What if I drive more or less, than I've bought into my insurance policy?

How can I change the amount of hours I've bought into the policy?
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

Do I need to register my car as a taxi if I want to buy ride-hailing insurance?

What permits do I need?
Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

Do I need extra coverage if I have ride-hailing insurance?

Overview of coverages from Cachet platform
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Written by Joosep Lall
Updated over a week ago

How does Cachet work?

starting with Cachet
Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

Why can’t I provide ride-hailing services under my standard motor insurance?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

How does Cachet differ from a traditional insurance company?

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Written by Hedi Mardisoo
Updated over a week ago

In which countries can I use Cachet and when do you start?

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Written by Hedi Mardisoo
Updated over a week ago

Do I have to pay for my Cachet account?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

Which insurance company policies Cachet mediates?

Joosep Lall avatar
Written by Joosep Lall
Updated over a week ago

Does Cachet issue a green card?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

The Green Card - What is it?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

What does user-based insurance mean?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago

What conditions do I need to meet to be eligible for insurance for ride-hailing drivers?

Hedi Mardisoo avatar
Written by Hedi Mardisoo
Updated over a week ago