What is trip validation?
Trip validation is the process of verifying the trip details associated with a claim before it is handled by the insurer.
Why trip validation is needed?
Claims handled by the insurer need to be verified by platforms whether the trip did happen or not, to avoid fraud cases.
What trip information needs to be added?
The following information needs to be added:
Trip date and time
Trip location details
Any relevant attachments proving the trip
Additional comments or notes about the trip
How do I validate the trip?
When a claim is received, as a Platform Manager you need to:
Check the claims which are required trip information to be added
Access the claim details
Add the required trip information from your platform's records
Provide all necessary documentation to prove the trip
a. If the trip didn’t happen, select the correct status
b. If you need more information, then please select “More info needed”
Submit the complete information back to the insurer by clicking on "Add"
The Insurance Claim Handler will then review all provided information and make the final decision on claim validation or rejection.