This feature is available for
Micro Mobility operators
It will be soon be available for others such as taxi fleets, car sharing fleets or gig workers platforms.
Introduction
The Claims Dashboard provides a real-time overview of claims-related data. It is divided into three main sections:
Finances
Management
Prevention (coming soon)
📊 Finances Section
This section summarizes the financial performance of your claims activity. It includes high-level figures, monthly trends, and comparative insights.
Each section contains visual analytics and performance metrics to help you understand claims trends, financial exposure, and operational effectiveness.
🔢 Key Metrics
Located at the top of the dashboard:
Total incident incurred: Sum of all claim estimates (includes both paid and reserved amounts).
Total paid out sum: Total amount already paid to claimants.
Total incident reserve: Funds set aside for pending or estimated future payments.
Premiums paid: Sum of collected insurance premiums for the filtered period.
📉 Reserve vs Paid Out Value (Bar + Line Chart)
Tracks the relationship between:
Total incident reserve (bar chart): Monthly snapshot of reserves held.
Total paid out sum (bar chart): Monthly claim payments.
Paid/reserved ratio (line chart): Monthly ratio between paid claims and reserves.
Average paid / reserved ratio (numeric): An average indicator across the period.
Use this chart to understand reserve adequacy and payout behavior over time.
🕒 Year-over-Year Claim Trends
1. Claim Volume
Helps assess frequency trends and seasonal patterns.
X-axis: Months
Y-axis: Number of claims
Two lines compare the current and previous year.
2. Average Claim Value
Reveals cost trends per incident and pricing insights.
X-axis: Months
Y-axis: Average amount paid per claim.
3. Financial Impact
Displays comparative financial exposure between current and previous year.
Combines metrics:
Incident reserve
Paid out sum
Incident incurred
Each chart includes a YoY change percentage to show trend direction.
📍 Claims by Location
Table view showing:
Location name
Number of incidents
Total incident reserve
Total paid out sum
Total incident incurred
Useful for comparing performance or loss ratios by city.
📁 Management Section
The Management tab provides insights into the lifecycle and classification of claims.
✅ Claims Status Breakdown
Displays a donut chart with:
Resolved: Claims that are fully processed.
Waiting for resolution: Pending claims under review or awaiting external input.
Rejected: Claims declined for various reasons.
Trip validation: Claims that requires additional trip information in order to prove that a trip has happened
Needs approval: Claims pending internal validation or escalation.
Each status shows the total count for the selected period.
🏷 Claims Categories:
Analyze the breakdown of claims by category to identify patterns, such as:
Collision with personal injury
Personal injury
Property damage
3rd party property damage
Collision (no injury)
🚫 Rejected Claims – Reasons
Review the rejection reasons chart to understand common causes for claim denials
📆 Monthly Claims
Displays a monthly bar chart segmented by claim status.
You can toggle between Incident date or Reported date
Incident date: When the claim event occurred.
Reporting date: When the claim was submitted.
🧭 Filters & Controls
At the top of the dashboard:
Date range picker: Filter data for custom periods.
Location filter: View claims by region or office.
Each chart and metric updates dynamically based on selected filters.
Best Practices
Regular monitoring: Check the dashboard at least once a week for optimal claims management
Data interpretation: Compare metrics across different time periods to identify trends
Action items: Use insights from the dashboard to make informed operational decisions